FAQ

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FAQ


  1.Q: What is the price of your service?

  A: The exact price can be offered when the details of your goods finalized, like product name, Carton dimension,quantity and delivery destination.

  2.Q: How can I pay for you?

  A: You can pay us by bank transfer (T/T), Western Union,paypal and so on.

  3. Q: My supplier has no right to export. Can you help me export the goods?

  A: Yes, we can. We can buy the export license, do the customs declaration and ship the goods to you.

  4. Q: Can you help me inspect our goods?

  A: Yes, we can help do that for you. Please offer your detail requirements for the inspection.

  5.Q: Can you help pick up our goods from the inland of China?

  A: Yes, we can help do that for you. Please offer the exact address for picking up.

  6.Q: Can you ship the products to Amazon warehouse?

  A:Yes,we can help to ship your goods to Amazon/Europe warehouse for storing,or deliver to your door as well.

  7.Q: When shall I pay you?

  A: For air freight, we need collect the freight before shipment departure. For sea freight, we need collect the freight before shipment arrive at destination seaport.

  8.Q: Can you help to do the customs clearance, and deliver the goods from destination port to our delivery address?

  A: Yes. We have global agents, will help you do the custom declaration and door delivery for your shipments.

  9.Q: Is my cargo safe with you?

  A: Of course, we can help to take photos for your goods, buy cargo insurance, if there are any damaged or loss from supplier, we must let you know in advance.

  10.Can I get refund if not satisfied?

  Yes,the service and handling fees are refundable,a further compensation will be discussed for big loss.

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